Last modified: March 18, 2021
The TUVU mobile application (“App”), the website located at www.TUVU.com (the “Site”), and the social media network services offered through our platform (the “Services”) are owned and operated by Potomac Technologies LLC dba TUVU.
Types of Information Collected
“Personal Data” is information by which you may be personally identified. TUVU may collect the following Personal Data from you:
• Phone Number;
• Screen Name;
• Profile Photos;
• Payment Information (facilitated by third party providers);
• Birthdate; and
• Gender Expression.
How we collect information
We collect information about you in three ways:
(1) When you provide it to us directly through an interaction with us; for example
When you register for an account;
When you participate in surveys; and
When you contact us for service requests.
(2) Through automated collection methods like cookies; and
(3) When we obtain the information through a third party, including third party data verification entities or when you choose to login via a connected email or social media account.
Why we collect and how we use your information. (Legal Basis)
We collect and use your Personal Data when we have a legitimate purpose to do so, including the following reasons:
To confirm your identity to use the Services;
When it is necessary for the general functioning of the Services, including to facilitate orders, payments, or to contact you;
When it is necessary in connection with any contract you have entered into with us (including our terms of service or when you make a purchase through the site) or to take steps prior to entering into a contract with us;
When we have a legitimate interest in processing your information for the purpose of providing or improving our Services;
When we have a legitimate interest in using the information for the purpose of contacting
you, subject to compliance with applicable law; or
When we have a legitimate interest in using the information for the purpose
We may use aggregated (anonymized) information about our End Users, and information that does
not identify any individual, without restriction.
Information Collected from Third Parties
Information from our service providers: We may receive information about you from third-party service providers that we engage for verification, log-in, or marketing our products and services.
Information from social media sites and other publicly available sources: When you interact or engage with us on social media sites through posts, comments, questions and other interactions, we may collect such publicly accessible information, including profile information, to allow us to connect with you, improve our products, or better understand user reactions and issues. We must tell you that once collected, this information may remain with us even if you delete it from the social media sites.
Accessing and Controlling Your Information
If you would like to prevent us from collecting your information completely, you should cease use of our Services as our platform does not operate without collecting information. You can also control certain data via these other methods:
Opt-out of non-essential electronic communications: You may opt out of receiving promotional notices, newsletters, and other non-essential messages by using the ‘unsubscribe' function included in all such messages. However, you will continue to receive notices and essential transactional emails.
Optional information: You can always choose not to fill in non-mandatory fields when you submit any form linked to our services.
Under the California Consumer Privacy Act residents of the state of California have additional data rights. We provide the same control and rights over your data no matter where you choose to live in the United States. As a user of TUVU, you have the following control over your data:
Right to access: You have the right to access (and obtain a copy of, if required) the categories of personal information that we hold about you, including the information's source, purpose and period of processing, and the persons to whom the information is shared.
Right to rectification: You have the right to update the information we hold about you or to rectify any inaccuracies. Based on the purpose for which we use your information, you can instruct us to add supplemental information about you in our database.
Right to erasure: You have the right to request that we delete your personal information in certain circumstances, such as when it is no longer necessary for the purpose for which it was originally collected.
Right to restriction of processing: You may also have the right to request to restrict the use of your information in certain circumstances, such as when you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Right to data portability: You have the right to transfer your information to a third party in a structured, commonly used and machine-readable format, in circumstances where the information is processed with your consent or by automated means.
Right to object: You have the right to object to the use of your information in certain circumstances, such as the use of your personal information for direct marketing.
Exercise Your Data Rights
We also recognize that you have the right to prohibit sale of your data, but we do not sell data.
You can exercise the rights described above, by making adjustments in your user account. Only you, or an agent authorized to make a request on your behalf, may make a request related to your personal information.
We cannot respond to your request if, (i) we cannot verify your identity; or (ii) your request lacks sufficient details to help us handle the request. We will make our best efforts to respond to your request within 45 days of its receipt. If we cannot respond in 45 days, we will inform you, in writing, the reason for the delay and will respond to your request within 90 days. Any information we provide will only cover the 12-month period preceding the request's receipt.
We do not charge a fee to process or respond to your request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request. We are not obligated to provide responses to your data requests more than twice in a 12-month period.
How Long do we Store Personal Data?
We will only retain your Personal Data for as long as is necessary to fulfill the purposes for which it is collected. This length of time may vary according to the nature of your relationship with us. Personal Data will be purged after five years of nonuse of an account.
Automated Data Collection Methods
A cookie is a small file placed on the hard drive of your computer. Cookies are used to help us manage and report on your interaction with the Site. Through cookies, we are able to collect information that we use to improve the Services, authenticate your login credentials, manage multiple instances of the Site in a single browser, keep track of usernames and passwords, monitor click-stream data, and tailor your experience on the Services. Cookies may also collect other data such as the date and time you visited the Site, and your current IP address. If you turn off cookies, your experience on the Services will be significantly impaired or prevented.
We use means through the Services to collect IP addresses, browser types, and access times. We use this information to optimize our platform and maintain system security.
Users under the age of 13
Our Services are not intended for anyone under 13 and we do not knowingly collect Personal Data from children under 13. If you are under 13, do not use or register on the Services, make any purchases, use any of the interactive or public comment features, or provide any information about yourself to us. If we learn we have collected or received Personal Data from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at the email address listed below.
Do Not Track Settings
We do not track our Users over time and across third party websites to provide targeted advertising
and do not specifically respond to Do Not Track (“DNT”) signals.
We may use aggregated (anonymized) information about our End Users, and information that does not identify any individual, without restriction.
We do not sell or otherwise disclose Personal Data specific personal or transactional information to anyone except as
Similar to other social media networks, your public account data, including but not limited to your
username, bio, profile picture, and related content, will be viewable by other users of the TUVU
Affiliates and Subsidiaries
Successors in Interest.
Law enforcement and other governmental agencies.
We may share your information when we believe in good faith that such sharing is reasonably necessary to investigate, prevent, or take action regarding possible illegal activities or to comply with legal process. This may involve the sharing of your information with law enforcement, government agencies, courts, and/or other organizations.
We may, for our legitimate interests, share certain information with contractors, service providers, third party authenticators, and other third parties we use to support our business and who are bound by contractual obligations to keep Personal Data confidential and use it only for the purposes for which we disclose it to them. Some of the functions that our service providers provide are as follows:
Host server infrastructure and storage;
Business analytics services;
In-App user management;
Identity verification management;
Payment processing and fraud protection;
Marketing, sales, and service management; and
Email management services.
TUVU is not responsible for the privacy policies or other practices employed by websites linked to, or from, our Site or App nor the information or content contained therein, and we encourage you to read the privacy statements of any linked third party. This includes sharing information via social media websites.
TUVU employs physical, electronic, and managerial control procedures to safeguard and help prevent unauthorized access to your information. We choose these safeguards based on the sensitivity of the information that we collect, process and store and the current state of technology. Our outsourced service providers who support our operations are also vetted to ensure that they too have the appropriate organizational and technical measures in place to protect your information
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Data, we cannot guarantee the security of your information transmitted to the Services. Any transmission of information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Services. In the event that there is breach in the information that we hold; we shall notify of such breach via email or via notice on the Services.
hold or file a deletion request, please contact us at support@TUVU.com.
TUVU is available right now for iPhone and Android.